Bookassist allow you to change the domain the emails that get sent out to customers come from.
We would recommend doing this where possible, using your own domain gives three big advantages:
- Adds credibility
- Increases brand recognition
- Improves email deliverability
You can find this in the email domain section of the settings tab.
If you are a single business you will only need to do this once, if you are running multiple stores from one account, you can assign email domains to specific stores, so each location or brand can send out emails specific to each. Any created email domains will appear on this list.
To add a domain, press the add email domain.
After you press this you will see this screen, put in the name and domain which you want the emails to come from.
When you press add, a screen of instructions will appear. These will ask you to add some DNS records to your website host, if you don't know how to do this, the webmasters responsible for your website will certainly be able to help. Our team also have experience with the major website hosting providers and will be happy to instruct further.
Making a cname change can take time, some providers say it takes up to 48 hours for changes to take place! We've had found it should usually take a few hours though.
You can check whether the changes have gone through by going back to the main email domain menu and clicking the three dots, this will open a verify window that will create the same popup as before. Press recheck and you will see the red unverified turn to verified. When this happens emails will be sent from your domain.
